Refund Policy and Return Policy

Refund Policy and Return Policy

Our refund and return is part of terms and conditions of the business. By placing an order online and booking our service, you confirm that you agree to the terms and conditions of our business.

Continuation & Termination of your instructions

Your continuing instructions will amount to your acceptance of the terms as set out in this letter.  By booking our services online, you confirm that you have understand the terms and conditions of business and confirm that you agree and fully understand to be bound by them.

You may decide to terminate your instructions to me at any time but you must do so in writing (by letter/ email). For any outstanding fees not paid within 2 weeks, we will have no option except to pursue through court or other civil remedies as per law. If you have already paid your fee in advance, we will refund your fees after deducting fees for work which has already been carried out and will also issue a final invoice as part of the standard business process.

If you are due a refund, we will issue you a refund within 5 working days (of abortive bill) in your UK Bank account, without any cost to you. For all refunds outside the UK, you will be responsible for paying bank, foreign currency charges or any other charges imposed by the bank or financial institution.

If we feel that we can no longer carry out the work on your behalf for any reason (i.e. for conflict of interest), we may decide to stop acting for you and will provide you with reasonable notice, not less than two weeks . For any dispute which may arise between you and us, only UK courts have the jurisdiction.

Refund Policy and Return Policy

If you or us decide to terminate the instructions for any reason, we will forward an abortive bill for the work that has been carried out at the rate mentioned in your client care letter. Should you not pay our bill within 2 weeks of the termination of instructions, you will be liable to a fine of £100 for late payment. In case of legal proceedings for recovery of outstanding fees and costs, you will be responsible to pay all expenses incurred to recover the fees. Costs may (but not limited to) include solicitor fees, court charges, loss of time, loss of business and any other associated costs.

When no work is carried out on your immigration matter, we will issue you 100% refund of your payment through the same method you used to make payment to us. You can ask us to stop on your immigration matter at anytime without giving any reason but this must be in writing by email.

If you are due a refund, we will issue you a refund within 5 working days in your personal GBP Bank account held in the UK, without any cost to you. We are afraid, we do not have the facility to send refund payments in non-UK and non-GBP accounts.

We understand that you circumstances might change and you do not want to proceed with your application. You may need to change the application type. For example, originally you wanted to make an application for leave to remain as a partner of a British Citizen but later decided to proceed with an application as a parent or carer of a child who is a British National. We will only charge you for the work we have already completed. All your fees are held in the client bank account.

When no work is carried out on your immigration matter, we will issue you 100% refund of your payment through the same method you used to make payment to us. You can ask us to stop on your immigration matter at anytime without giving any reason but this must be in writing by email. There is no time limit on when you can ask us for refund. We called this Free Return Policy.

If you or us decide to terminate the instructions for any reason, we will forward an abortive bill for the work that has been carried out current hourly rate. Should you not pay our bill within 2 weeks of the termination of instructions, you will be liable to a fine of £100 for late payment. In case of legal proceedings for recovery of outstanding fees and costs, you will be responsible to pay all expenses incurred to recover the fees. Costs may (but not limited to) include solicitor fees, court charges, loss of time, loss of business and any other associated costs.

Refund Policy and Return Policy- Full Refund if no work carried out

We only charge a fee when we have done some work on your application or matter. We called this Free Returns Policy of our business. 

  • If no work is carried out since you booked service with us, you can ask us anytime to cancel your booking with us. In this case, we will send you full refund (100%) without any deductions at all. Cancellation request should be made in writing by email or letter. 
  • If some or part of the agreed work is done then we will be charge for the  work done only. The charges will be based on the client care letter or terms and conditions on our website.  You must have signed (or agreed to it by email) the client care letter at the start of the your instructions for your immigration matter. 


What is included as work for all our services?

  • Below are examples of work undertaken. The list is not exhaustive. All work from the point of online booking is classed as work including-
  • Calls and text messages whether incoming, outgoing, WhatsApp or any other medium
  • Booking, amending, arranging and cancellation of appointments
  • Reading and writing emails, letters
  • Communicating to the Home Office on client’s behalf
  • Sending list of documents and required information
  • Making notes on the file
  • Research work
  • Online Chat
  • Attending in person, voice call, video call
  • Sending letters by post, email
  • Writing advice and sending by all ways of communication
  • Contacting Home Office, Embassy, Visa Application Centre or any other person or organisation
  • Taking calls from Home Office
  • Responding to Home Office
  • Any other communication irrespective of medium
  • Any work related to the application
  • Please feel free to contact us for any queries you have and we will guide you through.

We only charge a fee when we have done some work on your application or matter. We called this Free Returns Policy of our business. 

  • If no work is carried out since you booked service with us, you can ask us anytime to cancel your booking with us. In this case, we will send you full refund (100%) without any deductions at all. Cancellation request should be made in writing by email or letter. 
  • If some or part of the agreed work is done then we will be charge for the  work done at the hourly rate. The charges will be based on the client care letter you agreed at the time of start of your immigration matter.  
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