Free Return Policy

We only charge a fee when we have done some work on your application or matter. We called this Free Returns Policy of our business. 

  • If no work is carried out since you booked service with us, you can ask us anytime to cancel your booking with us. In this case, we will send you full refund (100%) without any deductions at all. Cancellation request should be made in writing by email or letter. 
  • If some or part of the agreed work is done then we will be charge for the  work done only. The charges will be based on the client care letter or terms and conditions on our website.  You must have signed (or agreed to it by email) the client care letter at the start of the letter. 


What is included as work for all our services?

  • Below are examples of work. The list is not exhaustive.
  • Calls
  • Emails reading, writing,
  • Reading letters, reading
  • Sending list of documents and required information
  • Making notes on the file
  • Research work
  • Attending in person, voice call, video call
  • Sending letters by post
  • Writing advice and sending by all ways of communication
  • Contacting Home Office, Embassy, Visa Application Centre or any other person or organisation
  • Taking calls from Home Office
  • Responding to Home Office.

Our Success Rate

Types of Immigration ApplicationsSuccess RateYears
Spouse Visa Extension/ Switch Applications100%2006-2021
Fiance Visa Applications100%2006-2021
Fee Waiver Applications100%2006-2021
Naturalisation (British Citizenship)100%2006-2021
Indefinite Leave to Remain100%2006-2021
Skilled Worker Visa100%2006-2021
Tier 2 General100%2006-2021
Sponsor Licence Tier 2 / Approved Employer100%2006-2021
EU Residence Card/ Settlement Scheme100%2006-2021
See latest Home Office decisions for our clients

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