As part of our commitment to complying with the OISC code of standards, ZR Visas has published a confidentiality statement and we are registered with The Office of Information Commissioner, UK. We understand that our clients expect from us to honour the confidentiality of all practices, procedures and information learned during the normal course of business with our clients.
- Data is only used for visa application and immigration advice.
- None of the information and documents are shared with external business or organisations except where we are under UK legal duty I.e. Order of the Court.
We fully expect to be held to those expectations and all the information is handled responsibly. We go one step further. We will keep the affairs of our clients and all information relating to our clients confidential, except where we are compelled to disclose information by reason of a clear legal or regulatory obligation. We will ensure that information is accessible only to those authorised to have access. Some types of communication between the client and an adviser will not be discussed or divulged to third parties.We will made arrangements for the secure storage of client information. We will also take into account privacy and the physical environment such as private space in which we are taking instructions from client. We will designate space for private interviews.
Any breach of the principles of confidentiality by any employee or adviser will lead to disciplinary action. There are, however, exceptions to this principle, such as, Divulging information to relevant government authorities (such as police, court) when investigating a criminal matter in connection with a court order, Giving the Commissioner information that is necessary for the discharge of her functions, Giving the Immigration Services Tribunal information which is necessary for the discharge of its functions.
If you have paid our fees using Paypal or bank Debit/ Credit card and for any dispute in the payments, you give us consent to share your information, documents, correspondence with them to resolve the payment disputes.