Refund and Returns Policy

Full Refund if no work carried out

We understand that you circumstances might change and you do not want to proceed with your application. You may need to change the application type. For example, originally you wanted to make an application for leave to remain as a partner of a British Citizen but later decided to proceed with an application as a parent or carer of a child who is a British National. We will only charge you for the work we have already completed. All your fees are held in the client bank account.

When no work is carried out on your immigration matter, we will issue you 100% refund of your payment through the same method you used to make payment to us. You can ask us to stop on your immigration matter at anytime without giving any reason but this must be in writing by email. There is no time limit on when you can ask us for refund. We called this Free Return Policy.

If you or us decide to terminate the instructions for any reason, we will forward an abortive bill for the work that has been carried out @ £90/Hour. Should you not pay our bill within 2 weeks of the termination of instructions, you will be liable to a fine of £100 for late payment. In case of legal proceedings for recovery of outstanding fees and costs, you will be responsible to pay all expenses incurred to recover the fees. Costs may (but not limited to) include solicitor fees, court charges, loss of time, loss of business and any other associated costs.

Need help?

Contact us for questions related to refunds and returns.

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